Thursday 11 April 2013

Distance learning development at Derby

There was an excellent presentation by Ester Jubb and Sandra Stevenson-Revill. Derby have been delivering distance learning for 10 years and have a couple of thousand distance learning students. This area is seeing the largest expansion in student numbers in the institution. The current management have made this a strategic development for the university. Which has help Ester and Sandra priorities the development of a distance learning business within the institution.

Key areas of interest from me was the quick development of customer services for distance learning students, making it easier for them to phone in a get help, rather than get lost trying to find the right department.

The carrier bag issue
Many of the old distance module sites were disorganised, and needed redesign. This all fitted with the notion of the VLE becoming the campus for the distance student and needed to be organised and pleasant to engage with.

Staff development was another key issue as the needs of these students are very different student and the transition for tutors to become online tutors is difficult

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